About this job
The Mail Operations Senior Specialist will be responsible for providing analytical support to the small parcel function. The role will manage the process of gathering data from various sources to provide visibility into performance & spend opportunities. The Mail Operations Specialist will assist the manager with the annual budget process & monthly KPIās for vendor service level compliances.Ā
This position requires in-depth communication of complex information, both verbal and written to management, vendors, and certain internal organizational stakeholders. This Specialist should have the ability to demonstrate active listening skills, as well as effective speaking and writing skills. This position requires the associate to make good decisions, while utilizing all available resources. It is imperative that the Mail Operations Specialist build and maintain strong relationships with peers as well as maintaining an open mind in order to demonstrate an understanding of Mail Operations goals as well as the Company vision.Ā Ā Ā
What you will do ā Essential Responsibilities
A successful Senior Coordinator candidate will:
Coordinate, monitor, and evaluate data from 3rd party vendors to assess compliance and scorecard rating. (Analysis and Decision Making/Results Focus)
Partner with management in establishing, monitoring, and maintaining KPIās for the departmental benchmarks. (Teamwork/Results Focus)
To carry out the proper handling of inbound and outbound USPS, inter-company, and courier packages for mail processing and other mail operations projects as assigned. To ensure safe, timely and accurate mail practices in order to maintain time and cost effectiveness. (Teamwork/Functional Expertise)
Serve as a liaison between Mail Operations and all CarMax extension buildings. This includes communications and mail deliveries to and from locations. (Communication/Customer Service)
Monitor, evaluate and report all Mail Operations related expenditures to ensure favorable budget expectations. (Analysis and Decision Making/Courageous Leadership)
Other duties as assigned.
Qualifications and Requirements
To be successful for this role, we are looking for someone that can consistently deliver at a high level on the responsibilities listed above.Ā A few of the competencies that will position you for success are:
Ability to partner across functions for opportunities & resolutions
Ability to communicate internally & externally to support mail operations and customer needs
Ability to build and maintain strong relationships
Ability to demonstrate strong team behaviors in line with CarMax values, including integrity, respect, inclusion, fairness, and fun
Ability to resolve customer service issues in a positive and professional manner
Ability to accurately (attention to detail) complete tasks in a timely manner while balancing time, multi-tasking and interruptions
Ability to develop and execute a plan while using available resources
Minimum 1-3 years of related experience; mail operations or logistics experience preferred.
1-3 yearsā experience with Word & Excel
EDUCATION and/or EXPERIENCE:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.Ā Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Location and Arrangement:Ā This role will be based out of theĀ CarMax Home Office in Richmond, VA.Ā Associates based in Richmond workĀ onsiteĀ 5 days per week.Ā Ā Ā
Work Authorization:āÆ Applicants must be currently authorized to work in the United States on a full-time basis.āÆSponsorship will not be considered for this specific role.āÆĀ
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinkingĀ around the way cars are bought and soldĀ has helped us become the nationās largest retailer of used cars, with over 200 locations nationwide.
OurĀ amazing team of more than 25,000 associates work together to deliver iconic customer experiences.Ā Along the way,Ā we help every associate grow their career and achieve their best, at work and in their community.Ā We are recognized for our commitment to training and diversity and areĀ one of the FORTUNE 100 Best Companies to Work ForĀ®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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