About The Team
The Retail & Human Resources Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business and guide decisions impacting the workforce of more than 25,000 Associates. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.
Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:
Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work
Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience
Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives
Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader
About The Role
Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car - Each year, millions of customers come to CarMax searching for their perfect car. The Retail & HR Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.
There are several sub-teams on Retail & HR Strategy who focus on the different parts of the business. As a Manager, you will work with business partners in our Product, Technology, Human Resources and Operations departments to help drive the business forward on a team focused on one of these areas:
Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact
Human Resources (HR) Strategy – Works to improve the Associate experience across CarMax’s workforce, guiding decisions on staffing, compensation & benefits, talent development, retention, and more
What You Will Do – Essential Responsibilities
Be a thought leader who helps set the strategic direction for business partners in Product, Technology, HR and Operations
Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall vision and strategic plan
Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
Design & analyze tests to evaluate the effectiveness of changes to our products and operations
Qualifications and Requirements
Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:
A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
Four or more years of experience in an analytical or strategic role
Four-year undergraduate degree with strong academic performance
Work Location and Arrangement: This role will be based out of the CarMax Technology Innovation Center (Richmond, VA) and associates will work onsite 5 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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