Coordinator, Revenue Cycle Management, Patient Refunds

Coordinator, Revenue Cycle Management, Patient Refunds

About Navista

We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth—while maintaining their independence.

What Revenue Cycle Management (RCM) contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.
Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero.

Job Purpose:

The Coordinator, Revenue Cycle Management, Patient Refunds analyzes data to determine whether a refund is warranted, based on contractual agreements and payments received, and administers refunds accordingly. The Credit/Refund Specialist will be responsible for the expedient and accurate refund processing of patient and insurance over payments.

Essential Functions:

• Review EOBs and ensure allowances, adjustments, unallocated payments, and overpayments are posted correctly.
• Review refund requests submitted by the billing team for accuracy, before sending to the accounting department for processing.
• Review and resolve accounts with credit balances/request refunds and/or adjustments as necessary.
• Generate reports to identify outstanding credit balances and prepare overpayment packages as necessary.
• Initiate and work up refund requests for overpayments.
• Process refunds and credit balances to patients or payers.
• Identify account problems, patterns, and trends.
• Assist with additional payment-related functions as necessary.
• Assist and respond to reports in a professional manner.
• Comply with state/federal regulations and adhere to HIPAA and PHI guidelines.
• Identify patient accounts with credit balances to determine whether or not a refund is due to the patient and/or insurance company.
• Communicate refund status with patients/insurance companies.
• Maintains refund tracking spreadsheet for all refund requests.
• Follow up on requests submitted to ensure payment has been received.
• Post adjustment and or payment corrections to patient accounts in billing software.
• Perform other duties as assigned to meet business needs.
   

Qualifications

• 2 or more years’ experience working with medical refunds preferred.

• High School Diploma or equivalent degree preferred.
• Associate’s degree preferred.
• Previous healthcare billing and/or payment posting experience required.
• Basic computer knowledge (Windows, MS Word, MS Excel, Internet).
• Understanding of Electronic Response Admittances (ERAs) and Explanation of Benefits (EOBs) preferred.
• Strong Attention to detail.
• Ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Must be able to work as part of a team.
• Knowledge of medical terminology preferred.
• Knowledge of health insurance preferred.
• Familiarity with Chemotherapy and Radiation Billing preferred.

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general directions on standard work; receives detailed instruction on new assignments.
• Consults with supervisors or senior peers on complex and unusual problems.
   

Anticipated hourly range: $15.70 - $24.75 Hourly USD

Bonus Eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 5/6/2026 *if interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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