Practice Manager

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Works with the practices and the management team to develop and implement long and short-range business plans for practices. Meets regularly with the appropriate clinicaland administrative leaders in each practice.
•  Analyzes information, develops strategies to improve operations and enhance service delivery; implements changes in conjunctionwith the management team.Acts as the liaison with other hospital departments to resolve problems that interfere withthe efficient operation of the practices.
• Ensures the success of employees through a full life cycle, providing support and set up of new clinical providers and staff.
• Develops practice performance standards in conjunction with the management team. Monitors practice performance regularly againstthose standards and prepares and implements steps to bring the practice into conformance with those standards. Develops managementreports to measure provider productivity, assesses patient demand for services, determines patient satisfaction and otherwise evaluatesthe effectiveness of the practices’ operations. Develops and implements cost-effective operational adjustments as appropriate toenhance practice efficiency.
• Responsible for practice related revenue cycle needs.
• Generates patient assignments as applicable.
• Controls purchase and distribution of supplies in the practices. Establishes and maintains inventory system of supplies. Works withproviders and vendors to procure cost-effective purchases and provide inventory control.
• Attends management meetings andparticipates in other hospital committees as required. 
• Calls, prepares agenda for, and participates in monthly meetings with all practice personnel, in consultation with the management team.Prepares follow-up work plans to items discussed at the practice meetings, and monitors completion of identified projects and tasks.
• Communicates BMC and/or practice priorities and essential information to staff on a regular basis.
• Maximizes the use of physical space by coordinating the use and assignment of practices’ office and examination space.
• Creates and maintains the Policy and Procedure Manuals.

Customer Service

• Ensures that practices provide service/care that meets or exceeds patient care standards.
• Seeks patient feedback on service delivery for both providers and staff, taking immediate steps to respond to any complaints orindications of insufficient levels of service.
• Ensures that staff respondspromptly and appropriately to customer needs. Ensure that staff effectively communicates with customers to address needs andproblems. 
• Ensures that staff maintains confidentiality for all patient interactions. 

Patient Access 

• Develops and maintains the clinical coverage schedule.
• Develops, monitors, and revises the practices’ schedules to ensure efficient patient flow and access. Works closely with the appropriate leadershipto adjust provider schedules to account for planned absences. 
• Reviews monthly statistical reports as applicable with information regarding numbers of patients scheduled for each practice, number of appointment no-shows, number of sessions cancelled by providers, etc. Prepares special and periodic reports for the management team. Develops and implements strategies to improve patient access, in collaboration with practices and hospital leadership. 

Fiscal Management 

• Provides close oversight and supervision of the registration processwithin the department. Ensures that all staff is adequately trained and serves as the practices’ expert with regard to registration and billing functions. Monitors staff adherence to practices’ policies and procedures. Supervises the insurance eligibility verification process. Establishes controls to oversee the accuracy and completeness of information entered the patient information systems by clerical staff. Performs frequent quality audits; runs registration quality and duplicate registration reports a minimum of once per week and resolves errors immediately. 
• Ensures that all requirements for billing third party payers are met. Monitors production reports on a weekly basis to ensure charges are submitted in accordance with organizational standards. Ensures compliance with corporate billing protocols. Develops and maintains a good working relationship with billing vendor. Prepares monthly reports on accounts receivable for review and analysis. Works closely with billing vendor to evaluate areas of need for improvement. Makes recommendations for improvements and upon approval, implements and monitors account receivable status.
• Supervises the charge entry operation and ensures that all charges are entered timely per policy/ procedure. Monitors billing edit report on a daily basis andis accountable for the immediate correction of errors. Establishes a charge reconciliation process to ensure 100% revenue capture; runs missing E & M and other financial reports on a regular basis. Keeps up to date on laws, regulations and healthcare trends that affect the practices’ business systems and operations. 
• Participates in the development of the annual operating budget in collaboration with clinical leaders, and monitors expenditures regularly to ensure the practice’s compliance with budget. Provides financial analysis and benchmarking reports. Identifies opportunities for financial improvements. 
• Participates in the development of the capital budget request for the practices with input from the management team and providers. Works with vendors to develop accurate specifications and cost for needed capital equipment and furnishings. 
• Identifies opportunities to increase patient volume and services while continuing to control expenses in the corporation. 

Human Resource Management 

• Participate in the hiring, discipline and offboarding of clerical support staff, within the prescribed policies of the hospital. Interprets and enforces hospital and practic