About this role
TheVP – Data Platform Managed Services & Operationsprovideshands-on operational leadershipfor enterprise data platforms, includingETL/ELT pipelines, orchestration frameworks (e.g., Airflow), streaming platforms, and Snowflake workloadsoperatingoncloud platforms (AWS, Azure, GCP). The role combinesstrong troubleshootingexpertisewith atransformation mindset, drivingSLA adherence, platform stability, and continuous improvement. A key focus is onmodernizing operations through automation andAIassistedmonitoring, enabling proactive, scalable, and resilient data platform support while leading a small, globally aligned operations team.
Key Responsibilities
Operational Ownership
Leaddaily production operationsfor ETL/ELT pipelines, orchestration frameworks, streaming systems, and Snowflake workloads.
Act as thefirst escalation pointfor L1/L2 incidents, ensuringtimelytriage, mitigation, and communication.
Execute and overseepipeline reruns, data validations, reconciliations, and operational checksin line with defined runbooks.
Ensure consistentSLA adherencefordata availability, freshness, and incident response.
Monitoring & Observability
Ensure effective use ofmonitoring, alerting, and observability toolsto proactivelyidentifyoperational risks.
Apply strongtroubleshooting and diagnostic skillsto investigate alerts, data delays, pipeline failures, and quality issues,identifyingroot causes across orchestration, compute, storage, and dependencies.
Monitor trends indata latency, and data quality, escalating systemic risks whererequired.
Incident & Problem Management
Coordinateincident response activities, including impact assessment, root cause investigation support, andpostincidentdocumentation.
Work closely with engineering teams tohandoff complex issuesandvalidatefixes.
Track recurring failures and data quality issues, contributing toRCA and corrective actions.
Team Leadership
Lead, coach, and supportAnalysts and Associatesduring shifts and handovers.
Assign work, manage priorities, and ensure coverage across operational hours.
Supportonboarding ofnew team members andreinforce operational best practices.
Operational Improvement
Identifyopportunities toreduce manual effortthrough scripting, automation, and process improvements.
Maintain and improverunbooks, checklists, and operational documentation.
Supportonboarding ofnew pipelines and use cases byvalidatingoperational readiness.
Clientfacingcommunication (incidents & onboarding)
Act as a trusted operational contact for clients duringonboarding,golives, and production incidents, clearly communicatingplatform readiness, SLAs, risks, incidents, and remediation plans, and translating complexdata platform, Snowflake, and orchestration (Airflow)topics into concise,clientreadyupdates through transition to steady state.
Required Skills & Qualifications
Solid understanding of data platforms, including data lakes, data warehouses, streaming, and Snowflake.
Handson experience supporting ETL/ELT pipelines and orchestration tools (e.g., Airflow).
Practical knowledge of monitoring, alerting, and observability concepts.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s
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