POSITION SUMMARY:
The Host ensures all restaurant guests are greeted, made to feel welcome and seated in a friendly and courteous manner.
ESSENTIAL FUNCTIONS:
Supports a strong commitment to world class customer service.
Greets all restaurant patrons immediately upon their arrival.
Inquires as to the number of guests in the party; maintains wait lists and communicates wait time to guests.
Assigns guests to server stations in a fair and equitable manner; takes guests to server’s station, along with the appropriate number of menus and seats guests accordingly.
Controls guest volume level at entrance to restaurant. Attends to and anticipates guests needs while waiting to be seated.
Answers customer inquires about the menu, restaurant and Bass Pro Shops.
Answers phones; books reservations as requested.
Performs opening and closing side work duties as assigned; assists with pre-bussing and table set up activities.
Acknowledges and thanks guests upon their departure from the restaurant.
Maintains restrooms throughout shift.
ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS:
High school diploma/GED preferred.
KNOWLEDGE, SKILLS, AND ABILITY
Experience in and passion for consumer service
Willingness to learn new skills and be a team player
An attitude of flexibility and mindfulness about the team approach
Follow proper procedures as disclosed in Standard Operating Procedures as explained to staff
Ability to memorize and become knowledgeable of menu items
Strives and has the ability to work well with a team, to prioritize, has a sense of urgency and a real concern for guest satisfaction
Intrinsically motivated takes pride in owns work
Has the ability to stay calm, organized, and efficient when busy
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Regular walking, standing, lifting (up to 50lbs), bending, stooping, etc.
INDEPENDENT JUDGEMENT:
Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.
Part Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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