POSITION SUMMARY: The TMBC Power Sports Sales Lead assists the Marine Group Sales Manager provide daily direction to include merchandise presentation, inventory control, pricing, sales enhancements, sales team training, coaching and support, and customer service experience. Additionally, the role is responsible for performing selling and customer service activities to assist Boat and ATV customers in making informed buying decisions.
ESSENTIAL FUNCTIONS:
- Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
- Engage all customers entering the department in a friendly and timely manner.
- Supports GSM in achievement of Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
- Provides daily leadership, direction, and motivation to the Outfitters within the Department including preparation of task lists and appropriate follow up.
- Meets with potential customers to determine their boating or atv needs. Provide information necessary to allow the customer to make an informed buying decision.
- Maintains current product knowledge by using available resources, i.e., product brochures, Internet and product information training meetings.
- Maintains awareness of advertised items, current pricing structures and promotions.
- Ensures that all Sales Consultants remain current on and adhere to all selling skills training and direction as well as Tracker Way Certification and yearly re-certification.
- Works cooperatively with the Service Department to see that delivery to the customer is seamless.
- Maintains complete confidentiality of all sensitive & personal information.
- Prepares the showroom each morning to ensure proper signage is in place per established presentation standards and all products are clean, presentable and in sellable condition. The integrity and cleanliness of the product will be maintained throughout the day.
- Generates and manages leads and prospects in provided Customer Relationship Management (CRM) tool daily, specifically entering new customers and conducting / documenting follow up activities and daily tasks with customers before and after the sale. Assists all Sales Consultants with training and application of dealership CRM.
- Resolves customer and Outfitter opportunities with GSM and HR Manager.
- Assists the GSM with coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items, integrity of on-line inventory.
- Assists the GSM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all Outfitters.
- Meets and exceeds pre-determined individual monthly sales goals which will be based on employment status (Full Time or Part Time), hours and days scheduled, length of employment, historical sales, etc. Achieving company sales goals monthly is required. Assists all sales consultants in the department with the selling process to help meet and exceed individual and company monthly sales goals.
- ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
- Minimum Degree Required: High School Diploma or Equivalent
- Years of experience: 2 – 3 years of supervisory experience, preferably in a Retail or Sales environment.
KNOWLEDGE, SKILLS, AND ABILITY:
- Ability to calculate figures and amounts such as discounts, commissions and percentages
- Ability to read and analyze certain reports
- Ability to effectively present information and respond to questions from Managers, Outfitters, customers and the public
- Ability to conduct meetings and make presentations to small groups
- Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale, inventory management systems, and dealer management systems
- Demonstrates strong interpersonal skills
- Ability to establish and maintain effective working relationships with co-workers, Outfitters & customers
TRAVEL REQUIREMENTS:
PHYSICAL REQUIREMENTS:
Regularly: Computer Work, sitting
Occasionally: Walking, standing, lifting up to 50 lbs.
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Bass Pro Shops