Reservations Representative, Budget Truck Commercial Accounts, Contact Center

Job Description

Driven to be the Best

People. Performance. Purpose.

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

This is a HYBRID role based at Tulsa, OK

The Commercial Reservations Representative provides timely and accurate service to customers with truck rental inquiries (calls and electronic) to recommend and reserve truck rentals for commercial account customers. Respond to customer inquiries and all questions regarding the services and fees provided in the contract; provide accurate rental rates and requirements, determine rental needs, make rental recommendations and enter reservations into the reservation system. Respond to customer concerns utilizing positive resolution techniques. 

What You'll Do:

• Process all incoming inquiries to secure truck rentals for Commercial Account customers.
• Determine commercial account rental needs and make rental recommendations
• Provide all customers with accurate rental rates and requirements regarding the services and fees provided in the contract.
• Process inbound truck reservations after obtaining and verifying accuracy of required account information.
• Confirm availability of trucks with dealers, Inventory Managers and/or Operations Managers.
• Solicit accounts for additional rental reservations when appropriate and offer alternatives in order to gain customer’s commitment to rent.
• Gather information on perspective commercial account customers and reasons for not selling reservations as requested by the Supervisor.

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance  

• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages  
• 401(k) Retirement Plan with company matched contributions 
• Full training to learn the business and enhance professional skills 
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars  

• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more   

What We’re Looking For:

• High School diploma.
• Minimum of 1 year experience in a high volume telephone contact center.
• Experience in an inbound sales environment preferred.
• Previous WFH (Work-from-Home) experience is preferred/ Hybrid only, not remote.

• Requires attention to detail, multi-tasking and the ability to work independently and in teams.

• Proficient computer skills including Microsoft Office Excel, Word, Outlook and keyboarding skills with above average speed and accuracy. 
• Excellent oral and written communication skills.
• Good organizational skills and effective listening and telephone skills.
• Ability to speak read and write English fluently.
• Regular and punctual attendance required
• Hybrid employees must maintain a non-disruptive, distraction-free, designated, safe and ergonomically sound work environment where business information can be discussed and maintained in a confidential and secure manner. This is particularly important in customer-facing or Customer Care Center jobs where customer credit cards and personal information may be entered into Company systems.
• WFH employees must maintain high speed internet sufficient to provide secure, consistent and uninterrupted internet access necessary to perform their job, including attendance at video conferences or on meeting platforms. Use of a Company cell phone as a Wi-Fi “hot spot” for internet access should be limited to occasional use, such as when in attendance at an off-site meeting, internet outages or other emergency situations, and should not be used as your regular means of internet connection
• This position does not have formal supervision responsibilities.

The starting hourly rate for this position is between $16.00 hourly. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is also eligible for up to 5 % bonus opportunities. [long-term incentive compensation awards].

Who We Are: 

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. 

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.   

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. 

Tulsa

Oklahoma

United States of America