Senior Associate Digital Business Representative, APJ

Position Overview

Autodesk isseekinga driven and customer-focusedSenior Associate Digital Business Representative (DBR)to independently manage transactional digital sales opportunities and drive KSO attainment. In this intermediate-level role, you will own inbound and signal-based outbound motions, manage the full sales cycle for low-to-moderate complexity transactions, and deliver a seamless digital buying experience. You willleverageCRM insights, digital signals, and structured sales discipline to prioritize effectively and close business within defined ACV thresholds.This is a target (KSO) based role with performance incentives, reporting directly to a Digital Business Manager in Kuala Lumpur, Malaysia.There is an expectation to be in the office withfrequency.

Key Responsibilities
 

Revenue & Pipeline Ownership

• Generate and manage pipeline through inbound calls, sales chat, MQLs, and signal-based outboundcallcampaigns (abandoned carts, expired quotes, trials, ecommerce triggers, etc)

• Independently close transactional digital opportunities within defined ACV targetsby navigatingpricing discussions and managing negotiations effectively

• Achieve quarterly ACV, revenue, pipeline, and new logo goals

• Identifyupsell opportunities and apply relevant promotions

• Conduct structured discovery and effectively handle objections

• Maintain strong pipeline hygiene andaccurateforecasting in Salesforce

• Use CRM dashboards and digital signals to prioritize high-value opportunities

• Monitor and improve in- & outbound-to-close conversion performance

Customer Experience & Operational Excellence
 

• Deliver high-quality engagement across phone, email, and chat

• Ensure SLA adherence and strong response rates+90%

• Represent Autodesk professionally with a customer-first mindset

• Follow internal digital sales processes and proactively flag operational gaps

Skills & Competencies

• Transactional ClosingConfidently closes digital deals within ACV thresholds 

• Objection Handling Applies structured techniques to overcome customer concerns 

• Funnel Awareness Understands inbound, pipeline, and conversion metrics 

• CRM AnalyticsUses dashboards and data insights to guide prioritization and forecasting 

• Professional Communication:Clear, persuasive, and consultative across digital channels 

Collaboration
 

• Partner with Territory, Emerging, Renewals, and Enterprise teams for opportunity handoffs

• Provide structured feedback to Marketing on campaign effectiveness and lead quality

• Coordinate with Digital E-Commerce teams to improve customer pathways

• MaintainaccurateCRM documentation to support closed-loop reporting

• Highlight Automation opportunities

QualificationsMinimum

• Fluency in English (in combination with Japanese or Korean is an advantage but not required)

• 2+ years of inside sales, SaaS, or technology sales experience

• Proven ability to meet or exceed sales targets

• Experience owning full sales cycle for transactional opportunities

• Experience handling inbound and outbound digital sales motions

• Familiarity with CRM systemsand Sales Automation Tools(e.g., Salesforce, HVS, Clari, Gong,Outreach)

• Strong communicationand cross-functional collaboration skills

• Experience selling across phone, chat, and email channels

• Familiarity with digital buying journeys and ecommerce-assisted sales