Usher Supervisor

Job title: Usher Supervisor

Reports to: Guest Services Manager

Department: Guest Services/Event operations

FSLA: Hourly, Part-time

Salary:$17.90/hr

LEGENDS GLOBAL 
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

POSITION SUMMARY 
This position will supervise the ushers / ticket takers during events at Save Mart Center. This position will also greet and assist guests with ticketing issues and answering questions that arise. This position represents the facility with outstanding friendly custom service. This position will also report problems or concerns to appropriate departments and keep upper management informed of all issues. 

MAJOR RESPONSIBILITIES
•    Supervise part-time ushers / ticket takers. Assuring each staff member is accountable and fulfilling the job duties. 
•    Receive all guests with outstanding friendly customer service. 
•    Answer general questions about the arena and provide assistance when needed.
•    Assist Event Coordinator and other Usher Supervisors when needed.
•    All other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS & ABILITIES
•    Must be able to work in a fast paced diverse environment.
•    Convey strong verbal & interpersonal skills.
•    Follow oral and written instructions and communicate effectively with others in both oral and written form.
•    Remain flexible and adjust to situations as they occur.
•    Must be able to work irregular hours including nights, weekend and/or holidays as needed. 
•    Must be able to stand and/or walk for hours at a time.
•    Ability to act professionally in stressful situations and stay calm under pressure.
•    Professional presentation, appearance and work ethic
•    Bilingual - Spanish speaking a plus.

EDUCATION AND/OR EXPERIENCE
Received High school diploma or GED; and at least six (6) months customer service experience, and supervisory experience preferred.

TO APPLY:

External Candidates - Savemartcenter.com

Internal Candidates- SaveMartcenter.com

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages
Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.