Assistant Ticketing Manager
Reports to: Director of Ticketing
Location: Chicago, IL (On-site)
Job Type: Full-time, hourly – union position
Compensation: $40.31/hour determined by active IATSE Local 750 Collective Bargaining Agreement
Position Summary
The Assistant Ticketing Manager supports all aspects of ticket operations for stadium concerts and special events. This role assists with ticketing event builds, box office operations, financial reconciliation, staff supervision, and client relationships while helping ensure seamless integrations with Ticketmaster products (Host, TM1, and Archtics), and AXS ticketing platforms.
The Assistant Ticketing Manager works closely with the other members of the ticketing team to support efficient operations, maintain strong communication with promoters and partners, and deliver exceptional guest and client service.
Key Responsibilities
Event Builds & Inventory Management
Assist with the end-to-end ticketing process for all events, ensuring accuracy, efficiency, and timeliness
Support ticket programming and event builds within ticketing systems while maintaining quality control standards
Assist in creating and maintaining venue maps and configurations and help coordinate ancillary ticketed events such as VIP packages, tour charges, and sponsorships
Help manage ticket inventory including holds, releases, and pricing updates as directed
Assist in coordinating with promoters, external ticketing platforms (Ticketmaster Host, TM1, Archtics, AXS, Project Admission, and Panorama), and internal departments to support accurate event execution
Box Office & Event Support
Support stadium box office operations on event days, including ticket sales and will call distribution in compliance with ticketing policies
Assist in verifying seating configurations, troubleshooting ticketing issues, and helping ensure a positive guest experience
Help prepare settlement, attendance, and post-show reports
Serve as Manager on Duty for select events as assigned, assisting with ticketing and customer service issue resolution
Financial & Reporting
Assist with financial reconciliation for daily, monthly, and event-based reporting in coordination with Finance
Support tracking of attendance, ticket sales, and revenue across ticketed events
Help prepare settlement documentation and reporting for promoters, partners, and internal stakeholders
General
Assist with training, scheduling, and supervising event day ticketing staff
Provide guidance and support to ticketing staff to ensure strong customer service and operational standards
Assist with special projects and other duties as assigned by ticketing leadership
Qualifications
2+ years of box office or ticketing experience in entertainment, sports, or live events; large-scale venue experience preferred.
Familiarity with Ticketmaster products (Archtics, Host, TM1, Mobile/Entry, AXS) preferred
Strong organizational, communication, and problem-solving skills.
Demonstrated ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint
Ability to work both independently and collaboratively across departments
Flexibility to work evenings, weekends, holidays, and extended event hours as required
To Apply
All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148.
Recruiter Contact:
Maggie Szot – HR Manager
Phone: (312)-235-7148
Legends Global is proud to be an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.
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