Location: Ottawa or Toronto, ON | Hybrid
Department: Engineering
Reports To: Dan Murdock, Director of Engineering
Type: Full-Time
Vacancy Status: This is an active role and we are currently hiring for this position.
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
On a small, high-velocity Agents team with outsized impact, this role is for a senior product engineer who wants to build how AI agents actually show up in production.
You will design and implement the product-side systems that allow Solink’s AI Agents to reason, act, and deliver value inside our cloud VMS platform. This includes backend services (TypeScript/Node), agent orchestration layers, APIs, tool integrations, and user-facing workflows that turn models into real, reliable capabilities.
This is not a feature-factory role. You are building the execution layer of our agent systems — tool use, workflow coordination, safety boundaries, latency management, and production reliability.
This is a high-ownership role. You are expected to move quickly, ship working systems, and make strong implementation decisions while collaborating closely with product, data, and platform teams.
You will have direct access to the latest AI models and tooling, with the autonomy to apply them pragmatically where they create measurable product impact.
Implement and evolve agent orchestration services in TypeScript/Node
Design and ship production-grade APIs and workflows that expose agent capabilities
Integrate LLM/VLM systems with internal tools, permissions, and data sources
Enforce safety, guardrails, and failure handling in agent execution paths
Optimize latency, reliability, and scalability of agent-facing services in AWS/EKS
Instrument systems for tracing, debugging, and performance visibility
Operate in tight feedback loops, shipping working code and validating ideas quickly
Strong TypeScript / Node.js experience building and operating production systems
Experience deploying and running distributed services in AWS (EKS preferred)
Experience integrating LLMs / VLMs into production workflows
Strong understanding of distributed systems (reliability, scaling, failure isolation)
Experience instrumenting systems for observability and debugging (OpenTelemetry or similar)
Demonstrated ownership of end-to-end product-facing systems in production
Experience building AI agent frameworks or orchestration layers
Experience implementing safety controls and guardrails around model execution
Experience designing event-driven or tool-based architectures
Experience working in a small, high-velocity startup or AI-first environment
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account for full-time, permanent Solink employees.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs for all Solink employees.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
We respect your time and value transparency. Here’s what to expect:
Intro call with our Talent Team
Interview with the Hiring Manager
Role-relevant task or case (if applicable)
Final interviews with cross-functional team members
Offer & onboarding 🎉
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.
Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. If you require accommodation during the selection process, please let us know.
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