Sales Development Representative is responsible for developing new leads, communicating with customers to understand their needs and provide SGS solutions. This role is responsible for building instant rapport with customers over the phone and expected to be knowledgeable about all SGS service offerings on a technical level to deliver expert customer service, providing support to customers, outside sales, and the Client Services team. The Sales Development Representative is responsible for managing leads, generating bids, and preparing quotes in accordance with SGS standards.
Primary Responsibilities:
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Represents SGS professionally and ethically in the marketplace.
- Use exceptional verbal and written communication skills to discuss SGS capabilities and unique features, benefits and services to customers.
- Develop business opportunities and leads and convert into sales
- Contact prospective and existing customers to discuss needs.
- Conduct discovery sessions with both qualified and unqualified leads.
- Answer client questions by phone/email and provide supporting documentation via email.
- Practice active listening to understand and identify client needs and determine potential opportunities
- Execute requests for market or customer research, which may include the following:
- Internet search for customer details or articles on vertical markets, regulations, etc.
- Lead generation: Search for contact lists in various markets
- Competitor website review and intel summary.
- Utilization of programs such as S&P, Sales Navigator, ZoomInfo etc.
- Communicates, as required, externally with sales prospects and customers, and internally with sales support, sales, operations and other SGS staff.
- Receive, qualify and respond, as required, to standard inquiries and sales leads, engaging the sales staff accordingly – following workflows for sales initiation and handoff
- Sales pipeline development and lead generation through bid site monitoring, campaigns, following up on marketing intel, and cold calling initiatives
- Maintain lead and client inquiry database in CRM (Salesforce)
- Continually keep up to date on SGS service offerings and assess client needs against capabilities of SGS.
- Continually develops personal selling skills, acquires industry knowledge, broadens expertise in environmental service offerings and applies them.
- Develops trust by providing timely responses to all inquiries, whether by phone or email.
- Promotes a positive “Can do!” attitude and a safe working environment.
- Be knowledgeable and compliant with SGS procedures and standards.
- Builds and maintains strong working relationships
- Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
- Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Ensures work area in GBS is kept clean and presentable at all times.
- Complies to all SGS QHSE and HR policies and procedures.
As Required Responsibilities:
- Generates all customer-related documentation, including quotes and proposals, negotiated fees, terms and conditions, non-disclosure agreements, service agreements, statements of work, setting up new customers in the system, transfer of files between legal and customer teams, and any other associated documentation that are accurate and branded according to SGS standards.
- Assists as required in the compilation of documentation required for RFPs – certifications, resumes, etc. – as directed/required
- Bid follow up to determine proposals outcome and customer feedback
- Provide proposal and opportunity intelligence to the Sales, Business Development, Marketing, and Operations Managers and teams.