Drive sustainable global growth of SGS Food services鈥攊ncluding testing, inspection, and advisory solutions鈥攂y leveraging the combined strengths of local Food affiliates, global technical governance, and SGS digital/software platforms.
Develop and maintain a strategic, long鈥憈erm partnership with assigned global and international key accounts, representing SGS at all organizational levels, including senior and executive leadership.
Increase global revenue, profitability, and market share with major multinational clients (retailers, manufacturers, food service companies) by expanding existing business and generating new opportunities, with a proactive focus on value鈥慳dded, innovative solutions.
Ensure successful global delivery of client鈥憇pecific programs and complex projects by coordinating cross鈥慺unctional teams, meeting all contractual obligations, and consistently exceeding client expectations when possible.
Identify, qualify, and secure new revenue opportunities within designated accounts by collaborating closely with International Solution Managers, Regional Key AccountManagers, local affiliates, and technical experts to drive strategic growth.
To collaborate with other SGS Business Units to service the client鈥檚 needs.
Identify, map, and maintain a deep understanding of each client鈥檚 organizational structure, including key roles, responsibilities, influencers, and decision makers across global and regional levels. This includes continuously updating stakeholder insights to strengthen strategic alignment and support long鈥憈erm account growth.
Maintain a work-out list of prospects and clients, previously agreed, with Food Corporate Management. Propose additions to the list of clients if appropriate.
Define and develop a strategic account plan for each client (in conjunction with respective ISM where assigned) to clearly outline objectives and targets for growth over the short, medium, and long term.
Develop long term sustainable business partnerships with SGS Food and Key Account clients.
Drive the strategic growth and development of allocated Key Accounts to create mutual value
for SGS and client.
Work closely with respective ISM (where assigned) to identify new business opportunities or opportunities for replication in additional affiliates and support their conversion.
Understand client strategic evolution and needs and convert this into opportunities for SGS.
Represent the SGS network professionally in client discussions and meetings at senior
management level.
Manage deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.
Investigate and own the resolution/remediation of any client concerns or complaints following appropriate escalation procedures as required.
Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.
Build strong global relationships, manage shifting priorities, and quickly address client or product issues (e.g., recalls), positioning SGS as a proactive solutions partner.
Develop very close relationships with and work with all appropriate SGS technical teams and local sales teams.