The Technical Director, Product Assessor (Medical Devices), develops a profitable and sustainable medical devices business sector within Business Assurance in the US and Canada. They ensure the business sector successfully and sustainability grows operational efficiency and profitability. They also manage all technical documentation reviews and inquiries for SGS Business Assurance Medical Devices business sectors to ensure the quality of the service delivered meets internal, accreditation, and client requirements. The Technical Director, Product Assessor will provide support in the management of client complaints, and internal and external findings and provide management systems technical support to all SGS Business Assurance management, staff, clients, and other interested parties as required. They will work effectively in a team environment with sales, auditors, and client service advisors to provide the highest level of support and responsiveness.
- Conduct Medical Devices Technical file/Documentation reviews with 80% Utilization
- Assist in the training/onboarding of new product assessors
- Perform observation/witness technical file review assessments as a part of SGS's continuous qualification process.
- Support the development of the systems, processes, and procedures to deliver the service effectively. Proactively identifies opportunities to improve efficiencies.
- Support the Development of SGS internal, best practices based on standards to drive and ensure value-added auditing by the product assessor team members.
- Coordinates with the Key Account Specialists (KASs) to ensure Technical Documentation reviews are scheduled in a timely manner, and a high level of customer service is provided to the clients to expand the business.
- Respond to client inquiries on all technical matters regarding SGS-Business Assurance certification /training for standards.
- Maintain competence and credentials by taking additional and/or refresher course(s), as necessary.
- Support the team to ensure that operational KPIs (global and local) are met.
- Support to address client complaints about Technical File Reviewers, investigate the root-cause, and takes corrective action.
- Identifies key growth initiatives and helps drive the initiatives based on target medical devices market sectors and services to expand the business.
- Assist to defines and executing the roadmap to convert strategy into action with key milestones, timelines, and owners to drive business expansion.
- Deliver Training and support training material development, conformance with the SGS Global / Local procedures as needed.
- Collaborates daily with the other business sectors and functional areas Directors to ensure effective management of resources: client base, technical resources, and reputation in the marketplace to grow the business aggressively.
- Establishes a winning culture that embraces change, risk-taking, and innovative thinking.
- Maintains and develops knowledge and understanding of certification services, standards, regulatory requirements, and client expectations.
- Provides commercial support to the department, including input to tender compilation and project/contract coordination.
- Adheres to internal standards, policies, and procedures.
- Performs other duties as assigned.