Currently hiring for a collaborative team-oriented Client Care Associate to support our clients. In this role, you will be responsible for developing creative solutions by researching and responding to basic and complex inquiries from internal and external clients regarding Verifi business unit鈥檚 dispute products and services.
Essential Functions:
- Setting up, maintaining, and deactivating all service configurations for new and existing clients.
- Researching, tracking, and communicating issues identified by internal monitoring alerts related to Verifi services.
- Responding appropriately and timely to inquiries from internal and external clients (merchants, partners and issuers) to ensure department SLAs and client expectations are met
- Troubleshooting problems identified by external or internal clients and collaborating with various business teams to address and resolve issues identified
- Creating client communications, including but not limited to standard maintenance notifications and Incident Reports
- Rotating on-call coverage
- Additional duties may be assigned as required
Required Hours and Schedule - Friday - Tuesday 8am-5pm
This is a hybrid position. Expectations of days in office will be confirmed by your hiring manager.