The Consultant, Client Success is a client facing individual contributor role serving as a Visa Commercial Solutions subject matter expert. The Consultant enables new client capabilities promotes product adoption and optimizes client performance. The role requires a high level of technical proficiency to succeed by supporting clients with complex problems and optimization opportunities.
This role is an exciting opportunity to be at the forefront of Visa鈥檚 Client Success transformation by partnering closely with Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Client Services Sales and Product you will proactively drive Client Success outcomes in alignment with Visa鈥檚 business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visa鈥檚 strategy.
This role serves as a functional specialist located in Warsaw, Poland and reporting to Director of Visa Commercial Solutions VCS Client Success Management. The VCS CSM team is made up of specialized Client Success Managers in collaboration with colleagues across Visa to ensure our clients get the best value from our solutions. The team also focus on ways to optimize performance and cardholder experience and spot opportunities to grow further value across the partnerships we have with clients.
Responsibilities include:
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.