The Managed Services Change Excellence (MSCE) team plays a pivotal role in enhancing client experience by overseeing and driving initiatives aimed at process improvement and technology implementation. Our professionals are responsible for managing change acceptance initiatives and programs, ensuring seamless transitions and the adoption of new processes and technologies throughout our clients’ organizations.
Essential Functions
Lead Program Initiatives: Drive Change Management Excellence efforts from start to finish, using an organized approach, and ensuring alignment to program impact.
Be An Advocate: Be aware of implementation concerns and highlight change in expected impact.
Work Independently: Be a self-starter who can work independently while coordinating and influencing team activities across various functions.
Embrace Innovation: Be open to adopting automation and Artificial Intelligence to meet our goals.
Think Critically: Be attentive to program details and client needs, suggest creative solutions.
Communicate Effectively: Use your exceptional skills in analysis, writing, presentations, and interpersonal interactions to communicate clearly with Sr. leaders, managers, and experts.
Manage Business Cases: Succeed in developing/documenting business use cases and managing program outcomes.
Juggle Priorities: Manage multiple initiatives and complex scenarios simultaneously, all while sticking to tight deadlines.
Be Proactive: Identify issues and work to resolve them while juggling priorities
Stay Flexible: Adapt quickly to changing priorities, tasks, and roles with strong organizational skills.
Be An Advocate: Be aware of implementation concerns and highlight change in expected impact.
Use Tech Tools: Be proficient with MS Office tools like Teams, MS Project, PowerPoint, Word, Visio, Excel, and SharePoint.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.