The Operations Subject Matter Expert (SME) provides operational ownership and execution leadership for complex, high鈥憆isk Payments and SWIFT initiatives. The role operates across Product, Engineering, Vendors, and Operations, ensuring regulatory鈥慶ompliant, controlled, and operationally ready delivery of change impacting Payments and Treasury Operations.
Key Responsibilities:
Payments & SWIFT Domain Ownership:
- Act as the Payments and SWIFT SME for assigned initiatives
- Own end鈥憈o鈥慹nd understanding of SWIFT payment flows and lifecycle
Operational Change Ownership:
- Own the operational change workstream end鈥憈o鈥慹nd
- Serve as primary operational point of contact for cross鈥慺unctional delivery
Operational Improvements & Efficiency:
- Identify and own operational inefficiencies within scope
Delivery Discipline & Execution Leadership:
- Define scope, ownership, and delivery accountability
- Establish RACI, manage dependencies, and track risks
Documentation, Readiness & BAU Handover:
- Own quality of operational documentation and readiness artifacts
- Define operational requirements and acceptance criteria
Risk, Compliance & Stakeholder Engagement:
- Identify, document, and communicate operational risks
- Support mitigation planning with Operations leadership
What Success Looks Like
- Fast delivery on projects and initiatives.
- Anticipate and avoid future changes by ensuring we are standardising as we go.
- Ability to understand complex operations and flows.
- Seamless and frequent flow of information/communication with stakeholders
- Can quickly grasp complex issues.
- Detail oriented - analytical/investigative mind-set
- Very effective communicator & collaborator
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.