The Destination Operations & Publishing Manager owns destination readiness, copy writing and editing, content publishing, offer operations, and day-to-day market execution for Visa Destinations. This role is the operational backbone that ensures every destination launches with the right benefits, content, offers, and assets—on time, on brand, and ready to perform.‑to‑day market execution for Visa Destinations.
This individual works market-by-market with XB buddies and destination teams, merchants, and internal stakeholders to operationalize the Visa Destinations acceptance footprint. The role directly supports FY26 OKRs tied to destination expansion, offer publishing velocity, ecosystem engagement, and consistent global execution.
Key Responsibilities:
Destination Readiness & Launch Execution:
- Own end-to-end destination readiness, from intake through launch.‑to‑end destination readiness, from intake through launch.
- Partner with each destination “buddy” and market to ensure benefits, offers, and content meet tiering, brand, and UX standards.
- Coordinate launch readiness across content, operations, and technical handoffs.
Content, Redemption & Publishing Operations:
- Responsible for Destination copy writing/editing and quality, Design UX, and ensuring offers are correctly structured, documented, and ready for activation.
- Owning the publishing processes, SLAs and end-to-end publishing workflow.
- Own optimizing redemption processes, and recourse operations.
- Manage production calendars, refresh cycles, and prioritization across destinations.
Market & Partner Operations:
- Serve as the primary operational point of contact for destination teams.
- Drive adherence to the Visa Destinations playbook and operating standards.
- Surface risks, gaps, and dependencies early and coordinate resolution.
Business Operations & OKR Support:
- Document standard operating procedures (SOP), ensure compliance with PLM and Risk.
- OKR planning, tracking, and reporting related to execution and publishing performance.
- Contribute to leadership readouts with clear status, risks, and recommendations.
What Success Looks Like:
- Destinations launch on time with complete, high‑quality content and offers.
- Publishing velocity increases while quality and consistency improve.
- Markets feel enabled, supported, and clear on expectations.
- Visa Destinations execution scales without constant central intervention.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.