Position Summary – Make a Difference. Join Visa’s newly formed, cutting edge Risk Operations Center (ROC). The ROC is a critical priority of executive leadership and focuses on the fast identification and mitigation of high impact fraud attempts in the global payment ecosystem. This team will operate 24/7 working 12-hour shifts, and this role provides support to escalations from the team with a primary Monday through Friday work week.
The Manager Risk Operations is a high visibility and demanding role, responsible for the operational implementation for the detection and disruption of fraud events identified by the Risk Operations Center- a key component of Global Risk's Payment Fraud Disruption organization. This position is responsible for defining incident response processes and mitigation to any payments-based attack affecting Visa’s clients or brand. Payment Fraud Disruption is a fast-paced team of technology experts who identify, investigate, disrupt, and prevent attacks targeting the global payment ecosystem. The Senior Manager will be responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Director of the Risk Operations Center.
Primary responsibilities:
- Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action
- Perform analytics of complex data models to evaluate legitimacy of transactional logs
- Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk based activity that may be impactful to Visa and its clients
- Ensure incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
- Determine opportunities for incident handling improvements and increase operational efficacy
- Provide critical platform development oversight for the tools and capabilities used to automate incident response
- Coordinate incident handling with regional Risk groups and take decisive action on events, alerts etc.
- Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidance
- Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
- Develop key metrics that drive innovation and development for the Risk Operations Center. In addition, the position will be responsible for ensuring goals related to these metrics are met.
- Create detailed reports on internal incident response measures of success
- Collaborate with the Visa teams and clients during fraud events to provide real time status and data driven decision making
- Self-driven individual who can multitask and complete varying risk projects
- Proactively identify risk opportunities that increase the brand awareness of Visa to its clients and stakeholders
Secondary Responsibilities:
- Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders
- Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem
- Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.