The Operations Delivery Analyst is responsible for ensuring the quality of our systems are continuously working to a high standard and that new features and integrations are operating at an acceptable level prior to releasing into production environments and making readily available to our clients.
The Details…
- Continuously develop understanding of payment, settlement and trading processes and system workflows
- Acting as a subject matter expert making sure adequate documentation is in place and stay up to date
- Use this knowledge and understanding to help specify projects, working with both the Product and Tech Teams to set out requirements and making sure all risks/assumptions are understood and edge cases captured and handled
- Support Product and Tech Teams to address issues during development /testing phases
- Create Operations Delivery documentation – test plans and scripts for products and features
- Liaise with Product Owners and Agile Delivery Managers weekly to organize testing and time efficiently post release to ensure feedback turn around is fast
- Own and deliver on ‘last mile’ testing/’check out’ and pilot activity, once tech deliverables are released into UAT/production environments, to ensure projects are delivered without any negative impacts to business/clients
- Lead continuous improvement activity – tracking system/process issues and driving root cause analysis/resolution in the medium term
- Conduct post release checks ensuring that core functions of the business are fully operational
- Work with Operations team globally to ensure smooth implementation of projects (.g., training, product guides ,feature demos, feedback sessions, etc.)
What Success Looks Like..
- Analyze bugs and prioritize accordingly with Product Owner ensuring important bugs get fixed
- Propose solutions and workarounds to bugs that are small or have minimal impact
- Attend weekly Demo sessions with Product and Tech Teams
- Identify any issues and errors proactively to Operations Delivery Manager
- Identify improvements and suggest solutions for the operations system and workflow and communicating these to the Operations Delivery Manager and/or VP Operations
- Show interest in detail of how projects and products are built and delivered
- Understand balance and potential compromises between quality and speed
- Facilitate collaboration between cross functional teams to lay out product requirements and develop operational solutions.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.