Visa Technology & Operations LLC, a Visa Inc. company, needs a Staff SW Engineer (multiple openings) in Austin, TX to:
- Partner with strategy, functional, technical, and UX experts to architect, design, and lead ServiceNow HRSD implementations that address the key needs of HR organizations and their workforces.
- Design, Development, and Implementation of the HR Service Delivery module including Case and Knowledge management, Employee Service Portal, Virtual Agent, Machine Learning, HR Workspace, and AI search.
- Work with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD applications.
- Support the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions.
- Configure and enhance the core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Integrations, and Reporting.
- Implement integrations with ServiceNow, 3rd party solutions, and internally developed applications.
- SNOW Certified System Administrator required.
- Position reports to the Austin, Texas office and may allow for partial telecommuting.