This is an individual contributor role responsible for managing low to high complexity client technical integration projects for Visa clients, including issuers, acquirers, processors, merchants, and payment service providers. Working closely with Client Success, client project teams, and internal stakeholders, the role provides end-to-end project management and technical consulting support from early solutioning and pre-sales through to implementation, go-live, and transition into business as usual.
As a trusted client advocate, you will enable the efficient technical activation and adoption of Visa products to help accelerate client ROI. The role requires a hands-on, consultative approach, using independent judgment to resolve issues, make recommendations, and establish practical solutions with both internal and external stakeholders.
Key responsibilities
- Deliver integration services for Visa clients across the EU region, ensuring scope, expectations, timelines, and budgets are met or exceeded
- Manage end-to-end client integration projects, coordinating directly with clients to understand requirements, drive delivery, and escalate where needed
- Act as a subject matter expert in pre-sales and solutioning discussions, supporting client-facing conversations on implementations, integrations, conversion methodology, solution validation, and ongoing Visa Solutions support
- Work with clients to design and implement technical acceptance solutions, using Visa product capabilities to meet business requirements
- Deliver product overviews, integration workshops, and training sessions across multiple product sets within a project scope
- Take full accountability for project outcomes, driving successful delivery, high client satisfaction/NPS, faster product activation, and smooth transition to BAU
- Apply project management best practices and Visa Global Implementation/Integration policies across a wide range of initiatives
- Work proactively with internal and external teams to manage risks, resolve delays, maintain project momentum, and handle non-routine processing or change requests
- Maintain accurate and timely project plans, status reports, meeting minutes, issue logs, and stakeholder communications
- Report project progress, deliverables, and key accomplishments to management and relevant stakeholders
- Collaborate with technology and product teams to understand new initiatives and assess impacts to client programs
- Identify and recommend process improvements to enhance operational efficiency and client satisfaction
- Build strong working relationships across client teams, internal stakeholders, and cross-functional groups
- Support internal training and provide occasional after-hours support for configuration changes, post-production validation, and major go-lives