Maintaining contact with, and providing support for assigned (internal) customers and suppliers
General customer advice on the MyPortal / EmployeePortal systems and in the future “MyT” Portal
Conclusively clarifying complex customer requests/orders,also in collaboration with other functional units; resolving process disruptions and supporting process optimization measures, if applicable
Introducing and following up on escalation measures
Handling written queries of DT colleagues and external suppliers and tracking them in Salesforce and SMnow
Different kinds of administration tasks: access creations and updates, password resets, incident handling, clarification with technical departments, preparation of reports
Incident Management: deep research in SMnow to handle System inquiries
Participation on international projectsWillingness to learn new processes and tasks and actively participate in their development and improvement
Other ad-hoc activities defined by Superiors
minimum Secondary education with leaving examination in area of Economy or Accouning
fluent English, German is a big plus
Customer friendly spirit and team player
Experience with Salesforce, SMnow or Systems and -Tools Support
Know- how of MS Office (Excel, Word, Outlook) is a big plus
Self-confident and friendly style of communication
Motivation to be creative and to collaborate on process developments and innovations
Proactive approach to the tasks and new challenges
Focus to independently find a solution in complex situations