Serve as the primary contact for regional and national accounts, developing strategies that support customer goals and expand TOMRA’s recycling solutions, and other affiliated products.
Maintain deep knowledge of bottle bill laws across multiple states (e.g., NY, MI, IA, CT, MA, ME, VT) and guide customers through compliance requirements and regulatory changes.
Lead customer onboarding, including site surveys, workflow design, capacity planning, and execution of installations, upgrades, and retrofits.
Ensure customers understand TOMRA’s equipment portfolio, system capabilities, reporting tools, and operational best practices.
Monitor operational performance across locations, analyzing uptime, service trends, and redemption volumes to drive efficiency improvements.
Partner closely with field service and operations teams to ensure proactive maintenance and timely resolution of technical issues.
Provide performance dashboards and strategic insights to help customers enhance experience and optimize labor and throughput.
Manage contract renewals, service agreements, and commercial discussions while identifying opportunities for solution upgrades and expansion.
Train store and redemption center teams on machine operation, troubleshooting, safety, and regulatory requirements; develop training materials and workshops.
Act as the escalation point for operational issues, coordinating cross‑functional teams to resolve problems and implement corrective actions.
Conduct quarterly or semi‑annual business reviews, presenting insights on performance trends, regulatory impacts, and efficiency gains.
Manage a multi‑state territory site visits, regular communication, and maintaining accurate CRM documentation (IFS).
Represent TOMRA at bottle bill association meetings, recycling conferences, environmental sustainability events, and local stakeholder gatherings.