Operational Oversight ā Lead the teamās daily health checks, consolidate status reports
Firewall Change Management ā Receive, validate, and implement firewall opening requests in strict accordance with the teamādefined security framework and changeācontrol process.
L1 User Support Interface ā Serve as the primary point of contact for Levelā1 support tickets, diagnose incidents, assess the networkās involvement, and escalate complex cases to the appropriate specialists.
Develop, harden, and evolve the firewall/proxy infrastructure in partnership with the team
Provide advanced troubleshooting and technical support for network and security incidents.