The Warranty Admin Manager will manage and optimize our dealership鈥檚 warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.
Duties and Responsibilities
- Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines.
- Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks.
- Reconciles all warranty receivables with payments through the appropriate accounting schedule.
- Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions.
- Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready.
- Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
- Arranges for parts to be shipped to the factory or distributor, or to be scrapped.
- Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.