We are currently looking for an Inbound Product Manager for Pricing part of the Configure Price Quote product suite in our Sales CRM business. This role will include the full scope of product management from helping to shape the vision, product strategy, and roadmap, to hands on execution, and support of GTM through adoption and customer success. This includes responsibility for envisioning how GenAI and Agentic AI can be leveraged to reimagine end user, pricing manager and admin persona experiences.
The CPQ product is part of the CRM and Industry business unit at ServiceNow. This role works and collaborates cross functionally with Design, Research, Engineering, Content, Outbound PM, Product Marketing, Solutions Sales and other Product leaders to define and build the capabilities to power the next generation of the CRM and Industry Agentic AI solutions. You will help define how AI capabilities, autonomous agents, and model‑generated insights are embedded into functional use cases and CRM workflows.
We're looking for an experienced product manager that wants to apply disruptive thinking to the way people view front and back office applications.
About the Role:
Product Strategy
- Research and discover customer pain points, problems and use cases that can be solved by CRM and Industry solutions. Explicitly document use cases and detailed requirements including customer examples.
- Evolve the vision for Pricing as part of CPQ, spanning Price Management and Configuration, Price Execution and Pricing Intelligence capabilities supporting different business models (subscriptions, consumption, hybrid). Define how predictive analytics, ML models, and agentic AI capabilities will elevate these pricing workflows.
- Develop business cases for investment and present recommendations to senior leadership to inform product strategy and roadmap. Incorporate the value of AI‑powered features, model‑driven insights, and agentic automation.
- Adopt an AI first approach to solve real problems and drive value for our customers
- Build and refine a backlog of validated ideas into clear MVPs and differentiated capabilities.
- Explore inorganic approaches (e.g., partnerships, integrations, acquisitions) that accelerate value delivery.
Execute Planning and Releases
- Partner with engineering and UX to bring CRM agentic workflows to life.
- Write clear and actionable product requirements and solution designs that efficiently and accurately inform design and development.
- Validate designs and prototypes with customers and partners.
- Collaborate with other ServiceNow product teams on cross-dependencies.
- Manage and track release execution, manage risks, and ensure high-quality delivery.
Product Enablement and Success
- Collaborate with outbound PMs to define enablement strategy and content.
- Partner with marketing, enablement, and customer success to drive adoption.
- Develop collateral and positioning that define the “whole product/solution.”
- Support pricing, packaging, and licensing strategies in collaboration with GTM teams.
Champion the Customer
- Work closely with Outbound PM and Customer Success to facilitate Customer Advisory Board (CAB) and Product Advisory Council (PAC) Meetings.
- Drive design partnerships with strategic customers across industry verticals.
- Engage with sales reps, managers, and operations teams to champion the product and to understand how it is used in the field.
- Identify GTM and customer adoption challenges.
- Act as the voice of customer throughout the product lifecycle.