Restaurant Reservations Host - The Wickaninnish Inn

​​Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

The successful candidate must be able to lead, and be a role model for all operating standards and systems. Energy, passion, strong communication skills, and the ability to multi-task are necessary for this position. A commitment to continuous improvement is key.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Restaurant Reservations Host you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Lead by example and be a pro-active member of The Pointe Restaurant Team.
• Manage detailed restaurant reservations via the Inn's Property Management System, email, and over the phone.
• Assist floor management including server/table section assignment to ensure a smooth pace of service.
• Welcome and seat guests.
• Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary.
• Assist service team when necessary.
• Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times.
• Ensure menus are always up to date and presentable.
• Complete various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce.
• Perform quality assurance checks and address guest comments and complaints.