Consultant Sales Support and Qantas Agency Connect Representative

• Maintain accurate corporate sales agreements, ensuring data integrity and compliance.
• Support sales and agency operations by resolving queries, coordinating stakeholders, and improving service delivery.
• 12 Month Fixed Term position based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

As a Consultant, Sales Support & Qantas Agency Connect, you’ll help ensure corporate contract information is processed correctly and consistently, enabling our commercial teams to perform and our partners to serve travellers with confidence. You’ll also provide high-quality administrative, data and reporting support that enables accurate set-up, activation and ongoing administration of corporate sales agreements, while also delivering overflow support to Qantas Agency Connect (chat and online service requests) so agency partners receive timely, accurate, policy-aligned product, fares and ticketing guidance.

To be considered for this role you will have:

• 1–2 years experience in administration, sales support, operations, or data processing roles
• Demonstrated strength in high-volume, high-accuracy data entry, validation and documentation
• Confidence using business systems (e.g., CRM platforms such as Salesforce) and working across multiple data sources
• Strong Microsoft Office capability (especially for reporting, documentation and stakeholder communication)
• Clear, professional communication skills and a service mindset when engaging internal stakeholders and external partners
• A practical ability to interpret and apply policies, guidelines and contract conditions consistently
• A proactive, dependable approach to prioritising workload, meeting deadlines, and escalating exceptions appropriately
• Commitment to safety, compliance and doing the right thing every time

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Wednesday 25th March 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.