Legal Counsel- Loyalty

• Challenge yourself to make each iteration better than the next.
• Together we’ll go the extra mile and deliver on ambitious goals
• Full time permanent position based at our Mascot Campus

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we contribute to taking the organisation forward.

The Qantas Loyalty Legal team reports to the Group General Counsel, Office of the CEO and works across the Qantas Group, supporting this market leading, global organisation. We’re a high performing team with broad expertise and we can add value and make an impact on the business.

As a Legal Counsel you will be part of the Legal team dedicated to supporting the Qantas Loyalty businesses, with focus on: Ensuring that Qantas’ marketing and other communications comply with Australian Consumer Law, Spam Act and industry best practices, safeguarding the integrity of the Qantas brand. Delivering legal training to clients from time to time. Managing the resolution of escalated customer complaints, including those brought to Fair Trading authorities and consumer tribunals. Drafting and maintenance of compliant disclaimers, product terms and website terms and conditions. Assisting with Qantas Loyalty’s intellectual property portfolio and assisting with contract drafting and reviews.

You’ll have –

• A current Practising Certificate in New South Wales.
• Around 2-4 years PQE, across general commercial law disciplines, with 2 years at a law firm preferred.
• Some experience in reviewing communications for compliance with applicable laws.
• Some experience in advising on Australian Consumer law, Spam Act and Privacy Act will be regarded favourably.
• Exposure to drafting terms and conditions and contracts.
• A desire to build an understanding of your clients’ business needs and commercial drivers.
• Confidence to provide legal advice in an autonomous capacity, but to also work with both in-house and external lawyers
• The ability to work well in a fast paced, busy environment and to juggle competing demands.

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close: Thursday 26th March 2026