Weâve always been pioneers, and weâre proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
We are looking for a new Senior Product Manager â Dining. This is a critical role in shaping the Qantas inflight customer experience globally, with accountability for the airlineâs inflight dining model across the domestic and international network. The role leads the strategic planning and delivery of inflight dining products, ensuring programs are implemented effectively and within budget while also delivering the standards customers expect from a premium global airline. It is responsible for sourcing, developing and evolving all inflight food products across the global Qantas operation.
This role is accountable for the development and ongoing management of the airlineâs inflight food programs, including menu planning, food procurement and the management of key supplier partnerships. The role identifies and drives customerâled initiatives across the inflight food portfolio that deliver sustainable unit cost improvements while maintaining, and where possible enhancing, customer satisfaction and Net Promoter Score (NPS). Strong commercial judgement, senior stakeholder influencing skills, combined with a deep understanding of customer expectations, managing food/airline suppliers and first-hand knowledge of the challenges that get in the way of creating an exceptional dining experience at 38,000 feet are critical to success in this role.
You must also an experienced people leader with an outstanding track record of supporting your team to thriveârole modelling inclusive leadership, building trust, providing meaningful coaching and feedback, and creating an environment where people feel safe, motivated and supported to do the best work of their lives.
Youâll have â
Why Qantas?
Youâll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means youâll be able to grow both personally and professionally at Qantas. Your development is a priority for us â so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youâll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, weâve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.⯠We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.⯠If you have any support or access requirements, we encourage you to advise us at time of application.⯠Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story â get in touch today.
Applications close Sunday 12th April
Qantas Group
https://careers.smartrecruiters.com/QantasGroup