You will collaborate with the rest of the delivery team including Product Owners, Service Designers, Business Users and Architects to understand client and user needs and requirements and participate in designing appropriate solutions.
You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional / operational needs.
Taking a User Centric approach, you will work with other research and design team members to test the options and solutions with wider user groups and participate in Show & Tells for the stakeholders.
You will assist the team in preparing for assurance and quality gates, always focusing on delivering the right quality on time and on budget.