Up to 3 years fixed term contract.
The Director of Billing Operations is responsible for leading all international billing processes of the Global Customer Finance Operations organization (GCFO), which oversees order-to-cash processes for Advertising Sales, TV Distribution, Universal Pictures International, Universal Networks, and Brand Development, among other NBCU businesses. This role reports to the Sr. Director GCFO Operations. The scope of GCFO's overall billing is ~$16 billion a year, of which International makes up ~$ 6 billion and encompasses over 150 company codes, varied currencies, tax structures, and systems.
Process Governance
- Manage & lead the O2C operations team and the BPO by providing clear guidance and goals.
- Establish, monitor, and report end-to-end process metrics and KPIs to measure service levels, operational effectiveness, process health, and process compliance for both NBCU-wide and BPO-related
- Understand BPO SLA鈥檚 and deliverables and be able to execute accordingly
- Proactively monitor and anticipate changing business, regulatory, and financial requirements, processes, and practice
- Work closely with GCFO and BPO leads in resolving and monitoring delivery services,
- Drive continuous and sustainable improvements
- Ensure adequate process documentation and training materials are developed and maintained.
- Liaise with BPO and GCFO leads on timely review and updates to the Desk Top Procedures, reports, and other activities.s
- Maintaining a strong relationship with internal stakeholders to drive improvements by designing, negotiating, and persuading business owners.
Control
- Drive to retain and develop key persons within the BPO together with the team lead(s) through mentoring, motivation, feedback, and learning opportunities.
- Take a proactive role in developing initiatives and setting objectives and systems to build the efficiency and effectiveness of the business and BPO. Develop supporting documentation for process descriptions and train team members on process, compliance, procedures, and system usage. Adhere to SOX, CGA, and Audit requirements
- Actively seek Voice of Customer, Customer Satisfaction, and implement required improvements
Technical & Process Support:
- Be a Superuser for various Ledger systems such as SAP and other NBCU internal ERPs
Other Responsibilities & Deliverables:
- Take part in medium to high-impact projects or lead projects for system implementations, client implementations (new scope transitions), and process improvements;
- This role works closely with the other Finance Operations Towers and acts as a unified department to support each other鈥檚 goals and objectives.
- Be the champion to drive standardization across the process
- Provide OTC operations insights, advice, and improvement opportunities to VP GCFO, Sr Director Operations, and/or Global Process Owner.
People Management:
- Motivate positive working relations between GCFO, BPO, and business stakeholders.
- Steward of NBCU culture and values towards BPO and captive staff.
- Engage in Personal Development plan, training requirements.