MISSION
The Project Manager, Store Graphics is responsible for project level management of Retail store graphic projects including the execution of graphics for new store openings, full and partial renovations, store relocations, and other store projects as assigned. This role will create and manage project plans and coordinate with multiple cross-functional partners to achieve project milestones. Acting as the liason between creative teams and project stakeholders. The Creative Project Manager brings clarity, process and problem solving expertise to guide projects from concept through delivery.
KEY PERFORMANCE METRICS
- Successful project delivery, on-time, on scope, on budget
- Stakeholder satisfaction
- Project team satisfaction and engagement
KEY ACCOUNTABILITIES
Functional
- Review project briefs with Store Design ensuring briefs are clear and complete, clarifying objectives, timelines, budgets and success criteria
- Define scope, deliverables, dependencies and risks
- Build and maintain detailed project schedule and flag any resource issues
- Facilitate design reviews and approvals
- Manage the work from concept through to installation as well as any change orders
- Track revisions, approvals and version control
- Create project budget and monitor throughout the project to ensure the project is delivered on budget
- Work with trusted vendors to reduce costs where possible
Open project docket and estimate resource requirements
- Manage communication ensuring full transparency with all project stakeholders including, studio leadership, business owners, vendors and project teams
- Actively manage project schedules throughout the life of the project
- Identify and manage issues and risks jeopardizing project success through regular updates to studio leadership and project team
- Establish best practices and learnings through project closeout survey/meetings to ensure experiences gained through project be applied in future initiatives; implement any process re-designs/refinements
- Manage the delivery of any requested change orders
- Document all graphics and ensure design decks are filed appropriately during project close out.
- Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
- Embrace and seek out technology that creates high tech and high touch solutions for Indigo鈥檚 customers
- Proactively identify and anticipate customer expectations and needs
- Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them
People
- Bring out the best in others, empower and constructively stretch talent
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Encourage others to freely share their point of view and be open to feedback
Cultural
- Model Indigo鈥檚 beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion and influence change through your team and/or the organization
SCOPE
Reports to: Senior Director, Creative Services
Manager once Removed (MOR): Vice President, Creative Studio
KEY RELATIONSHIPS
Internal:
- Real Estate
- Finance
- Store Design
- Construction
- Retail Experience and Operations
- Merchants (GM & Trade)
- Visual Merchandising
- Marketing, Events, PR
- Store Development
- Legal
External: