The Opportunity
We, at Flywire, are seeking a Global Billing and Receivables Manager to lead and transform our billing and collections operations. Through organic and inorganic growth, Flywire has a large portfolio of clients to bill monthly, quarterly and annually. This role will partner with FP&A, Treasury and Credit Risk to monitor agings and cash collections to drive free cash flows.
- Own global SaaS and transactional billing operations, including subscription lifecycle management (new sales, renewals, upgrades, downgrades, cancellations), usage-based billing, and contract amendments.
- Partner closely with Sales, Pricing, RevOps, and Legal to resolve billing issues, pricing discrepancies, and contract interpretation questions.
- Reduce billing errors, credits, and rework through strong upstream controls and process discipline.
- Partner with IT to drive automation of billing and cash application.
- Oversee global accounts receivable and collections for a rapidly growing customer base, including enterprise, mid-market, and SMB segments.
- Act as a key business owner for billing platforms and ERP systems (e.g., Workday, NetSuite, Salesforce).
- Monitor AR aging, DSO, churn-related exposure, and bad debt reserves; proactively address collection risks.
- Partner with Customer Success and Sales to manage disputes, renewals at risk, and escalated customer payment issues.
- Collaborate with credit risk to develop and maintain collections policy and client risk rating.