Brightspeed is looking for an experienced Supervisor, Field Operations to join our team! As Supervisor, Region Operations, you will manage technicians in specific service areas and provide quality residential and business communications services. You will develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells Brightspeed products and services while providing a service experience that exceeds our customer's expectations.
As Supervisor, Field Operations, you will be scheduled on a rotation basis and pager duty will be required. You may also be required to work mandatory overtime and holidays.
As Supervisor, Field Operations your responsibilities will include:
- Managing the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities
- Serving as the single point of contact between Brightspeed and Contractors to resolve issues arising during the construction and/or maintenance process
- A strong emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills
- Leading a team of technicians who meet attendance and performance standards
- Representing Brightspeed with customers and governmental agencies
- Collaborating with the union to achieve a win-win working relationship
- Celebrating successes, with appropriate use of rewards and recognition
- Motivating team for continuous improvement and achievement of maximum performance