CTS Customer Technical Support (f/m/d)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

In this role, you will have the opportunity to:

•    As a competent contact person, you will support our customers (laboratories, hospitals, medical practices) in diagnosing and troubleshooting system malfunctions.

•    You will preferably work on the phone and via remote diagnostic tools to find solutions to technical and application-related issues in dialogue with our customers.
•    If an on-site visit is necessary, you will prepare for this visit in consultation with our technician. 

The essential requirements of the job include:

•    You have completed training as a technician and/or MTLA or comparable training in the field of science and technology and have 3-5 years of professional experience.
•    You have a keen interest in direct customer contact and in working with our customers to successfully solve complex problems in a varied working environment.
•    You have excellent communication skills and a sound knowledge of PCs and German/English as further prerequisites for this challenging role.

Diese Position beinhaltet folgende Aufgaben:

• Als kompetenter Ansprechpartner unterstützen Sie unsere Kunden (Labore, Krankenhäuser, Arztpraxen) bei der Diagnose und Behebung von Systemstörungen.
• Sie arbeiten vorzugsweise am Telefon und über Ferndiagnosetools an Lösungen für technische und anwendungsbezogene Anliegen im Dialog mit unseren Kunden.
• Im Falle eines notwendigen Vor-Ort-Einsatzes bereiten Sie diesen Einsatz im Austausch mit unserem Techniker vor.

Die wesentlichen Anforderungen der Stelle sind: 

• Sie haben eine Ausbildung als Techniker und/oder MTLA oder eine vergleichbare Ausbildung im naturwissenschaftlich-technischen Bereich absolviert und verfügen über 3-5 Jahre Berufserfahrung.
• Sie haben großes Interesse am direkten Kundenkontakt und daran, gemeinsam mit unseren Kunden komplexe Probleme in einem abwechslungsreichen Arbeitsalltag erfolgreich zu lösen.
• Sie bringen sehr gute Kommunikationsfähigkeiten sowie fundierte PC- und Deutsch-/Englischkenntnisse als weitere Voraussetzungen für diese anspruchsvolle Aufgabe mit.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.