Reservations Agent

Please note that this is not an exhaustive list of everything that needs to be done. Avani+ Fares employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.

• Adhere to all Standard Operating Procedures.

• Take personal responsibility for driving up selling, achieving set revenue targets by months.

• Be fully aware at all times of the Selling Strategy, rates, packages and booking status of the resort.

• Process and respond within 12 to 24 hours to all reservation requests and inquiries according to company standards.

• Handle daily trace/follow up reports according to Anantara Maldives Central Reservation Office requirements.

• To attend hotel events, daily shift briefings and training to improve professional skills.

• Maintain effective office administrative procedures within the Anantara Maldives Central Reservation Office that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

• Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies. Quality check reservations made the previous day.

• To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & prom otion, spa and health club, and other services and facilities.

• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

• Monitor VIP’s reservation by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.

• Warrant correct operation of Reservation Office, according to instructions given by Reservation Supervisor and Reservation Assistant Manager.

• Ensure Reservations procedures for Opera Reservation System & Property Management System are being followed correctly. In depth knowledge of ORS & PMS are required.

• Maintain a motivational working environment within the department, and with other colleagues in the hotel

• Understand how the Sales office, Group Sales Department and Front Office relate to the Reservation Office.

• Understand the dynamics of Regional & Local Market, local Competitors and Events of the destination. In depth understanding of local seasonality and booking patterns.

• Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the Minor Hotels Resorts and Spas.

• Provide assistance and friendly gesture to local representatives of tour operators and travel agencies.

• Take necessary steps to assist hotels with any issues or concerns on all aspects of the reservation process and provide feedback in a timely manner.

• Liaise with IT in report and faults on telephone lines or computer network and inform your supervisor on the sa