Client Relations Coordinator

Ingram Content Group (ICG) is hiring a Client Relations Coordinator to join our Publishers Group West (PGW) team in Berkeley, CA.  In this role, you work with the Client Manager(s) as a primary contact for a group of PGW publisher clients in support of established sales and marketing goals. Additionally, you will work with management on projects on an as-needed basis.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Associate’s degree or equivalent year for year directly related experience
• 2 years of experience in marketing, book publishing, book industry, account support, client administration, data management, or related field

Preferred Qualifications:

• Interest in the publishing industry
• Experience with Excel and PowerPoint
• Experience with Canva

Key Responsibilities:

• Supports Client Relations team on all aspects of client data management, including reporting and systems training, operational follow-up, and publisher communication.
• Works with client publishers to ensure title data submissions meet all deadlines and requirements.
• Coordinates, vets, and updates print book and eBook metadata for client publishers.
• Compiles, double-checks, and communicates title changes for client lists.
• Solicits missing/revised cover and interior art, and sales materials for seasonal frontlist.
• Coordinates the scheduling publisher presales meetings, preparing documents for each, attendance, note-taking, and follow-up.
• Assists with sales conference planning, scheduling, attendance and note-taking.
• Troubleshoots metadata issues with online retailers, on behalf of client publishers.
• This list is not exhaustive.

Hiring Salary Range: $24.08/hr. - $29.58/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.