Credit Representative

Ingram Content Group (ICG)is hiring for a Credit Representative to contribute to our team in LaVergne, TN just outside Nashville. 

In this role, you will establish and support accounts receivable related Credit/Collection functions for Ingram Content Group.  You will ensure efficiency, accuracy and timely processing of transactions including order release, account receivable collections, accounts payable offsets, and reconciliation functions for assigned accounts. You will also support existing Credit Representatives with managing account receivable portfolios (including Australia and United Kingdom offices), customer issues, order releases, etc., during outages.  In addition, you will maintain current knowledge of AR, billing systems, various contracts, publisher websites, home-state tax requirements, and corporate procedures for various Ingram Divisions.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• High school diploma or equivalent year for year experience
• 2 years of previous Credit/Collections experience or 2 Years of Ingram Customer Care experience
• 1 year of experience with communication to/from customers on the telephone and via email (MS Outlook)
• 1 years of experience creating spreadsheets in MS Excel, including creating basic mathematical formulas and data manipulation

Key Responsibilities:

• Provides account management for active Ingram customers or assigned accounts, including daily order release, based on established guidelines.
• Monitors and updates customer account status and/or collection activity in the note system.
• Initiates, drafts and submits credit review recommendations (including reduction of credit limit when warranted) to management for consideration/approval.
• Assesses customer account information to determine if respective credit limits should be increased to support orders as routed for credit review.
• Contacts customers proactively after review with department management when assigned credit limit exceeds orders, a special order is submitted, a past due balance prohibits the release of orders, etc.
• Evaluates customer records and recommends payment plans based on sales compensation, payment history, length of relationship and reason for arrears.
• Contacts and reports on all customers/accounts with a past due balance of 31+ days monthly via a spreadsheet for management review (Aged Trial Balance).

Hiring Salary Range: $20.06/hr - $24.64/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.