Continental鈥檚 Data & Customer Solutions Competence Center develops innovative digital products that support both our customers and internal teams, and we鈥檇 love for you to be part of it!
Our Digital Solutions IT team is searching for a talented Service Owner to oversee and enhance our Conti Connect Service.
As a Service Owner: you鈥檒l drive the strategy, operations, and support of the ContiConnect Service across its full lifecycle. You鈥檒l ensure stable delivery, collaborate with users and development teams, and uphold company standards for quality and security.
Additionally, in your Developer role, you鈥檒l contribute to feature implementation, technical improvements, and automation to continuously enhance service performance.
Key responsibilities:
- Serve as the primary contact for all operational service activities across the organization;
- Oversee service delivery, improvement, and development in line with service agreements;
- Maintain service setup to meet compliance, governance, and risk鈥憁anagement standards;
- Ensure data protection and cybersecurity compliance across all service processes;
- Manage incidents, problems, and change requests through the service desk with timely resolution;
- Collaborate with application owners, technical leads, developers, product managers, and key users;
- Provide regular reports on service performance, metrics, and overall service health;
- Act as the main escalation point for service鈥憆elated issues;
- Mentor colleagues on best practices in service management;
- Identify and drive continuous service and process improvements;
- Support integration of automation and technical enhancements to improve service efficiency;
- Coordinate with development teams to ensure smooth rollout of new features and changes.