BOROUGH CHIEF

APPLICANTS MUST BE PERMANENT IN THE ASSOCIATE FRAUD INVESTIGATOR CIVIL SERVICE TITLE

The DSS Accountability Office (DSS-AO) is responsible for protecting the integrity of social services programs administered by the New York City Department of Social Services (DSS) and ensuring that DSS complies with all statutory, regulatory, and contractual standards.

The Bureau of Eligibility Verification (BEV) is mandated to deter cash assistance fraud at the application level. BEV contributes to the integrity of cash assistance process by conducting eligibility reviews of applicants by conducting extensive fieldwork to interview suspected persons, collateral persons, complainants, and/or witnesses to obtain and verify information.

The Bureau of Eligibility Verification (BEV) is recruiting for (1) one Associate Fraud Investigator II to function as a Borough Chief, who will:

- Manage the assignment of work for ail sub-units under supervision. Monitor and implement the investigative process on an ongoing basis. Provide feedback to the appropriate personnel.

- Identify and schedule tasks, due dates and goals to ensure the efficiency and progress of field activities.

- Approve completed cases received from investigative staff. Review completed case records. Prepare it for the Field Director. Prepare weekly and monthly reports on the status and progress of all ongoing and completed investigations.

- Ensure that Investigators have access and are properly trained in the use of all necessary programs such as TALX, a subsidiary of Equifax, and Lexis Nexis National Property and Luxury Vehicle databases and equipment.

- Maintain control on all case records assigned to the unit. Prepare unit statistical reports based on reviews and investigative findings.

- Consult with the Field Director to discuss the status of investigations, along with ongoing activities and progress, as they relate to the DSS-Accountability Office (AO) mission.

- Make recommendation to Director and upper management regarding strategies in certain particular cases.

- Conference with investigative staff to discuss issues that require immediate attention. Interpret directives and ensure that staff adheres to Agency policies and procedures.

- Monitor time and leave of subordinate staff. Evaluate and rate their job performance. Provide staff with training and development on new and existing policy and procedures governing the investigative process.

- Perform other related duties as assigned.


Hours/Schedule: 9AM -5PM

ASSOCIATE FRAUD INVESTIGATOR ( - 31118