Deputy Director of Emergency Response

The New York City Housing Authority (NYCHA) is the nation’s oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 Leased Housing program that serves over 150,000 additional tenants. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

NYCHA’s Asset & Capital Management (A&CM) Division leads the Authority’s capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio – one of the largest in NY State – as well as a range of activities related to property modernization and strategic asset management. A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments. The Division also positions NYCHA’s housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents’ quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. More information can be found on our website at: Modernizing NYCHA Properties.

A&CM’s Capital Programs vertical is responsible for end-to-end management of over 500 active modernization projects across the Authority's properties throughout the city. These investments are necessary to ensure effective building performance and good living conditions for residents, and include modernization of building systems, interiors and exteriors, apartments, and grounds. Current programs focus on heating systems, elevators, roofs, brick facades, CCTV and layered access controls, entryways, flood protection and resiliency, sustainability initiatives, community centers, lighting and playgrounds. Projects utilize a range of delivery methods and procurement approaches, with budgets ranging from $100,000 to up to $100 million per project. The vertical is organized into several departments including project management and program management.

Capital Programs is seeking to hire a Deputy Director of Capital Emergency Response to oversee capital emergency and high-profile capital projects managed through Capital Emergency Response Team. The Deputy Director, with very wide latitude for independent judgment, action and decision making, will plan, coordinate, inspect and implement A&CM responses to emergencies on behalf of NYCHA. The Deputy Director will coordinate with departments across NYCHA and work closely with various stakeholders, including government agencies, contractors, and community groups.

The Deputy Director will play a critical role in managing relationships with Emergency Construction Management firms, A/E inspection teams, external contractors, and internal teams. The ideal candidate will bring expertise in construction/construction inspection management, project controls, and public-sector procurement, coupled with strong leadership and collaboration skills. The Deputy Director reports to the Director of Program Management and, along with the Director, will oversee between 2 to 10 staff, capital emergency team and CMs.

Key day-to-day responsibilities will include, but are not limited to the following:

- Take the lead and provide expertise for inspecting, evaluating potential emergencies and mobilizing resources to respond to confirmed emergencies, identifying out of jurisdiction requests, making the appropriate decisions, and reporting such issues to the appropriate executive management, stakeholders, and officials in a timely manner.
- Lead property management departments; ensure that operations are executed in accordance with the established NYCHA policies and procedures, and HUD regulations. Plan, coordinate, and offer technical expertise for activities and operations of the emergency management program and emergency response issues.
- Create and identify corrective action plans following an emergency.
- Ensure proper and sufficient coordination with all vendors and stakeholders; effectively manage the day-to-day operations and ensure adequate coverage of emergencies.
- Provide exceptional leadership and effective decision making and assure timely escalation of issues.
- Process and approve commitments within your portfolio and ensure that vendor payments are completed and paid within 30 days of work being performed.
- Prepare and negotiate change orders; initiate and approve change orders in eBuilder.
- Conduct meetings with CMs and leverage the services of the CMs to help with daily tasks. (CM services is a tool, candidate will need to know how to effectively use the CM to meet needs.)
- Provide timely, accurate project updates by using emails and other appropriate means of communication.
- In-charge of eBuilder health - ensure that documents are verified for completeness and timely uploaded in the appropriate files according to NYCHA eBuilder convention; prepare and process Project Funding Requests (PFR’s) in eBuilder; liaise with regulatory and city agencies and track required project permit; manage, review, and provide project schedules and updates to stakeholders and for the awareness of upper management.
- Attend all meetings and as required, conduct and manage the meetings.
- Support the development and presentation of status updates, reports, and recommendations to senior leadership, summarizing key decisions and areas requiring attention.
- Support the Director in providing guidance to staff and program managers on critical issues such as design, construction quality, non-conforming work, safety protocols, and project closeout.
- Assist in ensuring sufficient vendor and contractual capacity to effectively execute emergency projects.
- Support the review and approval process for key program documents such as RFQs/RFPs, contracts, task orders, change orders, and payment applications to ensure compliance with NYCHA standards and external regulations.
- Support oversight of field inspection activities and responses to safety and quality inspections.
- Assist in directing the review of project schedules and task order assignments to ensure maximum productivity.
- Support effective communication and coordination with NYC agencies (e.g., DOB, FDNY, DEP) and utility providers to address regulatory and operational requirements.
- Help cultivate relationships with internal teams, including Heating, Elevators, Skilled Trades, Property Management, and Operations, to ensure cross-divisional collaboration.
- Assist in monitoring program performance metrics and project controls, identifying trends and ensuring timely corrective actions.
- Assist in addressing program-specific challenges, including schedule delays, budget overruns, and contractor performance issues, while mitigating risks to successful delivery.
- Support efforts to integrate lessons learned and industry best practices into program management processes, driving continuous improvement.
- Provide recommendations for improving inspection activities to the Director of Program Management.
- Support staff performance and management initiatives, fostering a high-performance culture driven by accountability, collaboration, and innovation.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

https://bit.ly/55aProgram

Additional Information

1. Candidates with permanent civil service status in the title of Administrative Engineer will also be considered.
2. Employees serving in the titles of or who meet the qualification requirements for Administrative Construction Project Manager or Administrative Project Manager will also be considered.
3. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
4. NYCHA residents are encouraged to apply.
5. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ADMINISTRATIVE SUPERVISOR OF B - 10035