Crisis Services Coordinator, Bureau of Mental Health

OPEN TO PERMANENT SENIOR CONSULTANT (PULIC HEALTH SOCIAL WORK) **

The Office of Crisis Services is responsible for a portfolio of contracted services and special projects that involve close coordination with other City and State agencies, including Mobile Crisis and Crisis Respite. Without someone in this position will be lack of oversight, poses a risk to individuals in crisis, potentially leading to subpar services under the auspices of the NYC Department of Health and Mental Hygiene.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Collaborate with the Department of Social Services to align programmatic and fiscal priorities specifically for shared portfolio of DOHMH contracted services within the homeless service system and broadly for the shared population of homeless people with mental health and/or substance use.
- Negotiate scopes of service and budgets for behavioral health services with other public and voluntary agencies.
- Demonstrate knowledge of co-occurring disorders {mental health and substance use) which includes tobacco use, tobacco products and vaping.
- Monitor adherence to scopes of service, budgets, relevant regulations and policies through frequent site visits, data collection and analysis.
- Demonstrate a comprehensive understanding of assigned contracted programs/program types and best practices. Based on this understanding, identify, and recommend opportunities for programmatic improvements and to inform strategic planning that optimizes mental health dollars" in the homeless service system.
- Provide bi-weekly, on-site monitoring support at the call center for calls, texts, and chats, supplementing her ongoing monitoring responsibilities to ensure quality of service, compliance, and timely response.
- Provide quality assurance oversight, supporting fidelity to one QA workflow and ensuring adherence to established performance standards and regulatory requirements
- Provide direct supervision, supporting accountability, performance management, and continuity of operations
- Coordinate and collaborate with crisis service providers and key stakeholders, including but not limited to Mobile Crisis teams, Crisis Respite Residences, SCC, and other crisis services across the mental health continuum, to ensure continuity of care and effective service delivery.
- Plan and facilitate crisis collaborative stakeholder meetings, promoting communication, coordination, and system-wide problem solving.

PREFERRED SKILLS:
- At least 3 years of experience in behavioral health program management or direct behavioral health service delivery
- At least 2 years of experience in monitoring contracted behavioral health or social services.
- Excellent interpersonal, oral and written communication skills;
- Ability to analyze and present data to groups and individuals
- Experience with performance management;
- Excellent time management, attention to detail, and organizational skills required.
- Strong computer and data management skills, including proficiency with Word, Excel and Power Point.
- Licensed Social Workers, Licensed Mental Health Counselors, and/or Licensed Psychologists.

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.

SENIOR CONSULTANT (PUBLIC HEAL - 51638