Registration Associate for the Division of Administration and Internal Compliance (AIC)

About the Agency:


The NYC Department Housing Preservation & Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.


- We maintain building and resident safety and health

- We create opportunities for New Yorkers through housing affordability

- We engage New Yorkers to build and sustain neighborhood strength and diversity.




Your Team:


The Office of Enforcement and Neighborhood Services (OENS) lead the agency’s effort to work closely with other HPD divisions and outside community partners to identify buildings in distress, assess and develop appropriate strategies to address those properties and work closely with responsible owners to develop a plan to improve conditions and return buildings to firm financial footing and physical health. OENS uses enforcement tools within its Division of Code Enforcement, Housing Litigation Division, Emergency Operations and Enhanced Enforcement, and the Division of Neighborhood Preservation to ensure compliance with legal and regulatory obligations.

The Office of Enforcement and Neighborhood Services is composed of seven divisions: Data Management & Technology (DMT), Division of Neighborhood Preservation (DNP), Administration & Internal Compliance (AIC), Housing Litigation Division (HLD), Division of Code Enforcement (DCE), and Emergency Operations and Enhanced Enforcement Division (EOD) and Division of Emergency Housing Services (EHS).

Your Impact:

Under direct supervision of the Director of Registration Assistance Unit in the Division of Administration and Internal Compliance (AIC) in the Office of Enforcement and Neighborhood Services (OENS), the division would like to hire a Registration Associate/Community Coordinator.

Your Role:


As a Registration Associate/Community Coordinator for the Division of Administration and Internal Compliance (AIC), you will be responsible for but not limited to the following:


Your Responsibilities:


- Assisting the Unit with the daily tasks of Registration Assistance by providing assistance to private owners of multiple dwellings and private dwellings in New York City who are statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code, Sections 27-2097 through 27-2109.

- Assisting with the processing of the unit's daily mail influx which consists of large volumes of registration forms and ensure that mail is opened, sorted, and scanned;

- Liaison to and providing customer service through research via email and in-person contact to owners and managing agents seeking information and assistance with property registration matters;

- Liaison to and providing customer service via high-volume call center;

- Process requests for Certified Copies, Invalidations, and Not Required to Register Forms;

- Process and respond to Freedom of Information Law (FOIL) requests;

- Process and respond to court subpoenas requesting Property Registration Forms;

- Conduct research and respond to agency Ticklers received by City Hall;

- Monitor the Unit’s electronic In-Box to ensure prompt responses to written inquiries from owners and managing agents, elected officials and other City Agencies in regards to Annual Property Registration issues;

- Accept and process payments of various types of fees from owners of multiple and private dwellings in New York City who statutorily required to annually register their properties with HPD in accordance with NYC Housing Maintenance Code, Sections 27-2097 through 27-2109.

- Represent the Unit at outreach and community events such as Owner and Resource Fairs to enhance and increase the number of Annual Property Registrations;

- Review and evaluate documents submitted by building owners for accuracy and completeness;

- Perform special projects.

Preferred skills:

- Strong interpersonal skills which allow effective direct communications with HPD officials, agency staff and external parties to which the office relates.

- Ability to work under pressure and restrictive deadlines, in an atmosphere of intense activity.

- Excellent analytical ability & research skills.

- Strong Customer Service Focus.

- Excellent verbal, writing and computer skills.

- Bilingual a Plus -Spanish Preferred.

Note: Selected candidates may be assigned to work evenings and weekends.

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

COMMUNITY COORDINATOR - 56058