The Host is also responsible for greeting guests and arranging for prompt seating. The Host is responsible for ensuring that guests feel welcome and comfortable in accordance with Boyd Gaming customer service standards.
- Responsible for actively building and retaining guest relations and acts as a mentor to other team members while providing superior guest service. Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with guests.
- Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
- Provides information on all aspects of Boyd Gaming services and facilities to guests.
- In front-of-house areas, greets guests in a friendly, courteous manner and answers inquiries before completing sales transactions, ensuring customer satisfaction.
- Answers telephones and handles guest inquiries in person or by telephone.
- Assists with overall room functions by performing duties that include cleaning and resetting tables, menus, folding napkins and handing out customer comment cards as required.
- Ability to communicate effectively with customers and all levels of employees.
- Ability to effectively and efficiently move around all work areas.
- This position operates in a working environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends on customer volume.