The Casino Host will promote and maintain the utmost integrity and the highest caliber of customer service to all patrons and employees of Belterra Casino Resort.
The Casino Host:
- Is responsible for developing relationships and keeping ties and communication with targeted guests through personal contact (i.e., phone, mail, e-mail, in person, etc.).
- Uses discretionary authority to arrange accommodations and amenities (i.e., shows, hotel, restaurant and transportation).
- Manages, handles and resolves player problems.
- Is responsible for maintaining goodwill with all guests.
- Ensures guests are aware of events, promotions and entertainment and responds guests accordingly.
- Provides complimentary according to established guidelines and sound business practices.
- Complies with state and local regulatory requirements.
- Builds relationships with target players using contact strategy through a variety of on property, inbound and outbound channels (i.e., phone, mail, e-mail, etc.)
- Leverages property amenities/programs to targeted players.
- Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
- Collaborates with work-group and all support departments to ensure player satisfaction.
- Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
- Works with team members to achieve common goals.
- Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
- Maintains confidentially of all players accounts.
- Maintains security and confidentiality of files record and lists.
- Incumbent is not permitted to accept gratuities.