The Cage & Players Club Cashier is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries.The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner. This is a 2nd shift position.
- Opens check-cashing cards (requires making credit inquiries).
- Cashes checks, money orders, cashier checks, coins or chips for customers and employees.
- Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.
- Exchanges foreign currency, cash coin, handles employee pay advances, exchanges coin, tokens or gaming chips for customers.
- Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.
- Performs numerous telephone functions to and from central credit, other casinos, and departments within Boyd Gaming.
- Maintains accountability over a cashier drawer
- Works closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.
- Greets Player鈥檚 Club guests in a courteous and friendly manner and explains amenities and features.
- Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
- Works closely with Executive Hosts, VIP Gaming Services, and Player鈥檚 Club to ensure superior guest satisfaction.
- Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.
- Performs related duties and responsibilities as required